Sometimes I find that entropy and evolution
are the visible realities of the world. The more we read about it and try to
implement it in our life the more predictable things become. When I say to
implement it I mean to implement the principles of evolution and entropy. This
basically means by looking at the fossils we can predict what changes we can
expect in the future or by measuring how fast the entropy of a system is
increasing we can expect the failure of the system.
But the question remains how to implement
it in our life or how far is it true. Well, regarding the reliability of
entropy and evolution I can vouch that these are scientific laws and are valid
in any universe. It is all about
improving the efficiency of the system. It is because of this efficiency we
have redundant organs in our body such as appendicitis. In the same way we try
to reduce heat loss in various thermodynamic systems.
An organization is too like an organism the only difference with
biological evolution is that here organizations doesn’t take millions of years
to evolve. An organization which response to outside environment stubbornly
tends to remain laggard while those tends to flow with the change remains
successful. But the question now comes how to know that the change is in the
air and even if one knows then how to implement it. Well, I believe the flow of
information in an organization is what genes to an organism; the greatest
anti-body for flow of information is bureaucracy or our desi babugiri. This
curtailed flow of information creates a false ‘feel good factor’. Arun Shourie
once said that by becoming minister politicians tends to think that traffic
problem is solved! Even in industry when the top officials don’t interact with
the ground workers they tend to enjoy the illusion and there are very rare
officers who blatantly say that the emperor is naked(it’s a story about an
emperor , you can read it here https://en.wikipedia.org/wiki/The_Emperor%27s_New_Clothes)
In such condition it is only the honest officers who suffer. To run a company
successfully it is very much required to interact with the lowest staff to know
the ground reality. I can sum-up the
whole paragraph in this hindi doha “निंदक नियरे राखिए, ऑंगन कुटी छवाय, बिन पानी, साबुन बिना, निर्मल करे सुभाय।‘’
In the book ‘how Toyota became world number
1’ the author has mentioned a very unique and remarkable characteristic of one
of its CEO that the CEO changed the location of his cabin in such a way that he
has to pass through the assembly line to reach his cabin. This helped in
creating a positive environment for the workers. The CEO used to have his lunch
with people in the normal canteen and frequently interacted with them. Similarly, one can find that the governments
usually frame policy without having much interaction with ground workers. We
usually hear that the government has spent so and so amount but we hardly here
about the ground reality of the amount spent; let me give you a better example,
we hear that the government has released tender for so and so road project. In
reality most of the projects gets delayed due to various bureaucratic issues such
as land acquisition or improper compensation.
These perpetual delays are hardly highlighted by the media, they go more
by the headline statement that is how much tender the government has awarded.
I believe capitalist society with democracy
and maximum individual freedom represents that thermodynamic system which has
least entropy. Well, the term maximum individual freedom is indeed debatable
but at least one can strive for it. No matter what system you try to build it
will try to move towards the system mentioned in first sentence. USSR and East
Germany are some of the example which has finally accepted the reality and has
more or less aligned with capitalist society. Sooner or later China too will
have to realign itself. China is part communist though it has opened up its
market it is yet to accept democracy. Democracy with capitalism weeds out the
inefficient from the system. The more we compromise with the ‘maximum
individual freedom’ the more we breed inefficiency. Take for example congress
party was a different party during PVN Rao’s time. The contempt for democracy
and sycophancy has reduced it to a very inefficient political party. This
democracy and maximum individual freedom applies to even the corporate world. A
company that is not open to suggestion from its employees will eventually leady
to shoddy product resulting in the downfall of the company. Again the catch is
the ‘maximum individual freedom’, the way the definition changes for a company
will eventually determine its success.
So far we are done with evolution and
entropy; the combined effect of two produces foresightedness. There are ‘critical
junctures’ in everybody’s life, corporation and even nations. In 1947, two
countries got independent and both countries had the same military training yet
one became democratic while the other still lags behind with frequent military rule(sometimes
even militant rule!). We are like this not because Nehru was very good (he may
or may not be I am not going in that debate) or other PMs were super awesome
rather because of institution guaranteed by our constitution. Similarly, after separation
of church and state UK, USA Canada and other protestant society progressed even
though Italy , Spain and Portugal took the lead in early 14th 15th
century. This foresightedness is actually the summation of many critical
junctures that occur in a country or in an organization. Xerox company in spite
being first one to develop mouse and word could not took the lead in PC
industry. Kotak developed the digital camera yet lost the race! Blackberry,
Nokia Sony Walkman and many others are the perfect example for foresightedness.
At last I would like to end with a paradox
of my analogy ‘’if entropy becomes zero then the system will stop working’’!
Enjoy physics J
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